Standing screen display size | 49 Inches |
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Screen Resolution | 5120x1440 |
Max Screen Resolution | 5,120 x 1,440 Pixels |
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SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Screen Size | 49 Inches |
Display Resolution Maximum | 5,120 x 1,440 Pixels |
Brand | Samsung |
Special Feature | Height Adjustment, Pivot Adjustment, Swivel Adjustment, Tilt Adjustment, Curved |
Refresh Rate | 240 Hz |
About this item
- GET YOUR HEAD IN THE GAME: The Samsung 49 inch Odyssey Neo G9 gaming computer monitor matches the curve of the human eye for maximum immersion and minimal eye strain; With the screen space of dual 27” panels, gamers take command on the battlefield
- NVIDIA G-SYNC & AMD FREESYNC PREMIUM PRO SUPPORT: Dropping frames means dropping chances to top the leaderboards; Match every frame from your graphics card, so you’re never caught short
- NEXT LEVEL PERFORMANCE: With its rapid 240hz refresh rate, you have up to 4x as many frames displayed on screen every second compared to a traditional screen; 1ms(GTG) response time assures that you’re receiving info as fast as technologically possible
- PIXEL PERFECT VISUALS: Samsung Mini LED Quantum Matrix technology provides a huge increase in screen dimming zones, from 10 to 2,048, and up to 4x the luminance compared to a traditional panel, giving you deeper blacks and brighter whites
- ADJUSTABLE POSITIONING: Customize your Odyssey monitor’s position with Swivel, Tilt and Height Adjustment, or mount it with industry standard VESA mounting capabilities
- SEE BEYOND w/ HDR2000: Quantum HDR2000 is one of the highest HDR levels available in gaming monitor technology; A truly exquisite level of brightness, HDR2000 allows you to see the smallest of details in every scene
- A NEW DIMENSION IN VISUAL DESIGN: Odyssey’s Infinity Core lighting is a striking addition to any desktop, matching cutting edge technology, with stunning visual design
- Viewing Angle is 178° (H) / 178° (V); Brightness(typ) is 420 cd/㎡; Aspect Ratio is 32:9
- USB Ports : 2. HDMI Version : 2.1. Operation Temperature : 10 ~ 40 ℃.
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This Item SAMSUNG 49" Odyssey Neo G9 Series G95NA 4K UHD Curved Gaming Monitor, 240Hz, 1ms, Mini LED Display, G-Sync and FreeSync Premium Pro, LS49AG952NNXZA, White & Black | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -12% $1,940.12$1,940.12 List: $2,199.99 | $1,385.00$1,385.00 | -31% $899.99$899.99 List: $1,299.99 | -8% $1,099.99$1,099.99 List: $1,199.99 | -11% $950.99$950.99 List Price: $1,079.99 | -23% $169.99$169.99 Typical: $219.99 |
Delivery | Get it as soon as Monday, Apr 1 | Get it Apr 1 - 2 | Get it as soon as Monday, Apr 1 | — | Get it as soon as Tuesday, Apr 2 | Get it as soon as Monday, Apr 1 |
Customer Ratings | ||||||
For gaming | 4.0 | 4.2 | 4.0 | 4.2 | 4.5 | 4.1 |
Picture quality | 3.9 | 4.2 | 3.8 | 4.3 | 4.6 | 4.3 |
Screen quality | 3.7 | 4.0 | 3.1 | 3.9 | 4.5 | 4.1 |
Brightness | 4.1 | 4.5 | — | 4.5 | 5.0 | 4.5 |
Value for money | 3.0 | 3.7 | — | 3.4 | — | 4.5 |
Sold By | Amazon.com | G&T DEALS | Amazon.com | Amazon.com | G-Overstock | Amazon.com |
display size | 49 inches | 48.7 inches | 49 inches | 49 inches | 49 inches | 27 inches |
resolution | QHD Ultra Wide 1440p | QHD Wide 1440p | QHD Ultra Wide 1440p | QHD Wide 1440p | QHD Ultra Wide 1440p | FHD 1080p |
display technology | — | QLED | LCD | LCD | QLED | LED |
hardware interface | hdmi, displayport, usb | displayport, displayport, hdmi, usb3.0, usb3.0 | hdmi, displayport, hdmi, usb3.0, usb3.0 | usb, hdmi | usb, hdmi | hdmi |
viewing angle | 178 degrees | 178 degrees | 178 degrees | 178 degrees | 178 degrees | 178 degrees |
mounting type | VESA Mount | Wall Mount | Wall Mount | Wall Mount | Wall Mount | VESA Compatibility - Mountable: 75 x 75 mm |
From the brand
Product information
Technical Details
Brand | Samsung |
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Series | G95NA |
Item model number | LS49AG952NNXZA |
Item Weight | 32 pounds |
Product Dimensions | 16.5 x 45.3 x 21.1 inches |
Item Dimensions LxWxH | 16.5 x 45.3 x 21.1 inches |
Color | Black & White |
Voltage | 240 Volts |
Manufacturer | Samsung |
ASIN | B096YNP6ZR |
Country of Origin | China |
Date First Available | July 29, 2021 |
Additional Information
Customer Reviews |
3.9 out of 5 stars |
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Best Sellers Rank | #28,201 in Electronics (See Top 100 in Electronics) #843 in Computer Monitors |
Warranty & Support
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From the manufacturer
Go Beyond with the Odyssey Neo G9
At 49 inches wide, the Odyssey Neo G95NA fully wraps around your view and lets you lose yourself in whatever world you decide to call home.
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Spellbinding visual quality
Quantum Mini-LED, which achieves next-generation depth with Quantum HDR2000, delivers exceptional picture quality, placing Odyssey Neo in its own class.
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A new dimension in design
With 1000R curvature inspired by the human eye, a 32:9 screen ratio, and Samsung’s unique CoreSync lighting, Odyssey Neo delivers ultimate immersion. By matching the curvature of the human eye, Odyssey 1000R reduces potential eye strain by up to 87%, enabling you to put in marathon sessions during those nights where you need just one more turn.
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World class performance
When it comes to gaming performance, the slightest disadvantage can be the difference between winning and losing a match. With a 240hz refresh rate, lightning fast 1ms response times, and full adaptive G-Sync and FreeSync Premium Pro support, you can be sure that the Odyssey Neo G95NA won’t let you down on the battlefield.
Quantum Matrix Technology
Enter a new era of immersion
An unrivaled visual experience. Revolutionary Quantum Matrix Technology with Quantum Mini LEDs creates controlled brightness and perfect contrast for refined definition. Local dimming zones were increased to 2,048 and combined with the highest 12-bit black levels to create unmatched picture quality.
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See Beyond, with HDR2000
Quantum HDR2000 is one of the highest HDR levels available in gaming monitor technology. A truly exquisite level of brightness, HDR2000 allows you to see the smallest of details in every scene, letting you see depth you never knew existed.
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Dual QHD
Double your discoveries
The gaming world of your imagination made real. The 49-inch DQHD resolution brings you a display as wide as two QHD monitors sitting side by side, with incredibly detailed, pin-sharp images. Experience a more encompassing view with maximum space to take in all the action.
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Samsung’s biggest 1000R gaming monitor
The Odyssey Neo G95NA is one of Samsung’s biggest gaming monitors with a 1000 Radius Curve. Utilizing industry defining knowledge, the G95NA matches the curvature of the human eye without any image distortion, so your games can benefit from an enhanced point of view, without any lighting or color issues.
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A New Dimension in Visual Design
Odyssey’s Infinity Core lighting is a striking addition to any desktop, matching cutting edge technology, with stunning visual design.
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Rapid 240hz Refresh Rate and Lightning Fast 1ms Response Time
Topping leaderboards never looked or felt so smooth. With the Odyssey Neo G95NA’s rapid 240hz refresh rate, you have up to four times as many frames displayed on screen every second compared to a traditional screen. A fraction of a second can be the difference between victory and defeat. With the Odyssey Neo G95NA’s grey to grey 1ms response time, you can be sure that you’re receiving information as fast as technologically possible.
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Low Input Lag
Make every second count
Seize winning control. The incredibly low1ms (GTG) input lag brings never-before-experienced response accuracy to catch notoriously agile enemies. It's so fast, that action begins instantly when you turn on the screen, with virtually no delay between your peripherals and the game.
G-Sync and FreeSync Premium Pro Support
Dropping frames means dropping chances to top the leaderboards. With G-Sync and FreeSync Premium Pro support, the Odyssey Neo G95NA matches every frame from your graphics card, so you’re never caught short from moment to moment.
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Make the most of every moment
Picture-by-Picture
Game, watch, chat—all at the same time. With PBP, view input from two sources simultaneously at their native resolution.
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Make the most of every moment
Picture-in-Picture
Use PIP to resize the second source to up to 25% of the screen.
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Make the most of every moment
Easy Setting Box
Place windows anywhere using Samsung's screen-splitting Easy Setting Box SW.
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Connect automatically, in an instant
Power on for instant play. With Auto Source Switch+, your monitor detects when connected devices are turned on and instantly switches to the new source signal. This helps you get to your game action faster without flipping through multiple input sources.
Position Perfectly
Fully customize the positioning of your Odyssey monitor, with Swivel, Tilt, Pivot, and Height Adjustment, or mount it with industry standard VESA mounting capabilities. Multiple ports are easy to access and hook up to your favorite devices with no mess.
What's in the box
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Techie Insights
Product Description
At 49 inches wide, the Samsung Odyssey Neo G Gaming Monitor fully wraps around your view, and lets you lose yourself in whatever world you decide to call home. It features an industry defining 1000R curved screen, equipped with a cutting edge Quantum Matrix HDR 2000 panel, 240hz refresh rate, G-Sync and FreeSync Premium Pro support, 1ms response rates, and fully customizable Odyssey Infinity Core lighting. Quantum Mini LED, which achieves next-generation depth, delivers exceptional picture quality, placing Odyssey Neo in its own class. It is one of Samsung’s biggest gaming monitors. With 1000R curvature inspired by the human eye, a 32:9 screen ratio, and Samsung’s unique CoreSync lighting, Odyssey Neo delivers ultimate immersion. By matching the curve of the human eye, 1000R reduces potential eye strain by up to 87%. The 49” DQHD resolution brings you a display as wide as two QHD monitors sitting side by side, with incredibly detailed, pin-sharp images. Experience a more encompassing view with maximum space to take in all the action. Game, watch, chat — all at the same time. With PBP, view input from two sources simultaneously at their native resolution.The product is multiple voltage compatible, that voltage arrange is 100-240V.
Product guides and documents
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers are satisfied with picture quality of the monitor. However, some customers have reported issues with flickering, quality, and pixel quality. They mention that the sides on the monitor had some quality control issues, there are too many defects, and the pixelated look makes the text blurry. Customers also differ on performance, color, responsiveness, and brightness.
AI-generated from the text of customer reviews
Customers are satisfied with the picture quality of the monitor. They mention that it is breathtaking, HDR looks great, and looks pretty good in games. They also say that the contrast this offers in HDR content is amazing, and the monitor is really cool.
"...2. Responsiveness and Refresh rate. 240hz is incredibly solid for modern gaming, not as bug of jump from 60 to 144 or even 120, but still noticeable...." Read more
"...Curve is not bad, if your use to an ultra wide. HDR looks great. Neo G7 is more realistic with 165hz 4k than Neo G8 240hz...." Read more
"...The Stand is very well built and hides the cords very well. There is a panel across the back side that also adds to the cord concealment. Love it!..." Read more
"...Hardware quality:-The Neo is sturdy.-The Neo runs significantly cooler than my regular G7...." Read more
Customers are mixed about the performance of the monitor. Some mention that it works well for work and pleasure, while others say that it doesn't work at all and rejects all USB storage devices. Some customers also report issues with the display port and compatibility settings in the BIOS-Button. Overall, the opinions are mixed and the monitor has mixed reviews.
"...The lights on the back worked fine, on the front there are two zones that are supposed to light up also, but only one of them worked...." Read more
"...to the full 8K 240hz using DisplayPort 2.1, however the graphics card is not powerful enough to play triple AAA games at framerates anywhere near..." Read more
"...and it did happen only one time, this monitor, so far, is working like a charm. Now, let's talk about some details :-..." Read more
"...It's not great as a TV, so I would use a good TV for those purposes...." Read more
Customers are mixed about the brightness of the monitor. Some mention that the HDR is hella bright, the core lighting adds a nice accent to what's on your screen, and makes darker areas more distinct. However, others say that the brightness can be blinding, it darkens your screen to minimum brightness, and the HD resolution looks dim when looking at the Windows desktop.
"...Dead = No light at all) Called Amazon and request a replacement because at the time the monitor was on sale for $1000...." Read more
"...The size, resolution, refresh rate, peak brightness, contrast ratio, etc. are all top-of-the-line. It's a joy to look at...." Read more
"...Your picture settings sometimes will sometimes get super dim due to a refresh change. This happens only for HDR and not SDR...." Read more
"...light in the front and back, I can tell you that the lights in front are not that bright and they do not bother me as other monitors did in the..." Read more
Customers are mixed about the color of the monitor. Some mention that it has nice deep blacks and vibrant colors, while others say that the colors are a bit off and the gray uniformity is lacking.
"...it is great to watch movies and videos on, and colorful and cinematic games look amazing, I have never seen a non OLED come anywhere close it is..." Read more
"...End result, low color quality, loss of the left 3 inches of the display area..." Read more
"...+1 4k gaming+1 color quality+1 contrast quality and deeper blacks+1 screen real estate for productivity..." Read more
"...The HDR is terrible(might just be windows) and the colors a bit off so it's not a great reference for photo/video work...." Read more
Customers are mixed about the responsiveness of the monitor. Some mention that the butter smooth response time is wonderful, while others say that it makes it difficult to perform any task. They also mention that due to the OLED tech the overall screen response time was insane. However, some say that the setup takes a while and the monitor still boots slowly.
"...Due to the OLED tech the overall screen response time is insane, it isn't as simple as the 1ms, 0.5ms or 0.1ms that you see advertised on these..." Read more
"...I noticed it does have some problems with that on occasion - namely it keeps connecting and disconnecting its built in hub to the host PC which..." Read more
"...Wow...this is a fantastically engineered stand. Once loaded, it moves very fluidly and mine is staying right where I set it...." Read more
"...No communication; wrong initial responses. I dropped my 2 stars down to a 1. I don't think I'll ever purchase Samsung after this...." Read more
Customers are dissatisfied with the quality of the monitor. They mention that the sides on the monitor had some quality control issues, there are too many defects, and the build quality is awful. Some say that the monitor is glitchy and flickers a lot.
"...To my surprise the LEDs were still on, the screen looked no different from my other non OLED screens...." Read more
"...When using Davinci Resolve, for some reason the monitor blacks out and comes back. It doesn't happen often, but it happens more often than it should...." Read more
"...Cons:- Quality control is apparently an issue with this and related models...." Read more
"...HDR, what I would use for any photo editing or video work, is very bad...." Read more
Customers are dissatisfied with the pixel quality of the monitor. They mention that the picture is not 4K HDR, the text gets blurry when the size gets smaller, and the BGR pixel arrangement could make text blurrier. The massive resolution demands a powerful GPU with lots of VRAM to do any kind of gaming.
"...TLDR: Great Monitor, Had to return first one because 4 dead pixels, second monitor zero issues...." Read more
"...This is NOT a 4k monitor. Period. Yes, the description in the add says it is...but it isn't...." Read more
"...When text size gets smaller, 1440p text gets blurry but this is only noticed (for me at least) after experiencing 4k and transitioning between the..." Read more
"...The massive resolution demands a powerful GPU with lots of VRAM to do any kind of gaming.-..." Read more
Customers are dissatisfied with the flickering of the monitor. They mention that it flickers a lot, has stuck pixels, and backlight bleeds random flicker visible horizontal lines. Some customers also report stuttering and flashes at random spots on the monitor, while others get a muted flicker or dimming. The screen may flash the whole screen in a sequence of red, blue, and green. The power cycle of the product also randomly occurs.
"...It lasted 20 minutes until there was a bright flash of light that appeared toward the middle of the screen and it wouldn't go away no matter what I..." Read more
"...work BUT when the fps drops much below 70 for me I get a very muted flicker/dimming that happens at a about 3 to 5 flickers a second...." Read more
"...But there are some problems aside from that: flickering, missing modern monitor features, watching content in 1080p and lower, and Samsung warranty-..." Read more
"...with 120Hz and all hardware is well within specs but this G9 develops a flicker from time to time and needs a power-cycle.Pros:..." Read more
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Lets start with the cons in my experience.
1. After setting up the monitor and looking through the settings, trying to turn the RGB LEDs on worked... for the most part. The lights on the back worked fine, on the front there are two zones that are supposed to light up also, but only one of them worked. After doing some searching apparently a simple firmware update or downgrade can fix this, so it is not a hardware issue but a software one. I do not need LEDs on a monitor anyway, especially an OLED that has those nice true blacks, so I don't want anything on to distract my eye. I turned the LEDs off completely and never card to change firmware just to be able to turn them on again.
2. The first day I setup the monitor, tested it a bit, then went to bed. The following day I turned on the monitor and after a few hours of using it I closed all my programs and went to desktop (which is a true black single color background). To my surprise the LEDs were still on, the screen looked no different from my other non OLED screens. After digging through various settings and power cycling the monitor a few times I decided to contact support. I explained my issue and got transfer once or twice through Samsung support chat before finally getting through to help. The first thing that I was asked to do was unplug the power cord that runs from the adapter box to the monitor, not from the wall to the adapter box, and not power cycling using the button on the monitor. After waiting about a minute and plugging it back in the black were true black again and I felt like an idiot. The important takeaway here is that the box will run some power to the screen even if the screen is of, so if you need to power cycle make sure you unplug the screen. After doing the reset once my pixels have remained true black where they should and have not been an issue since.
Before we get to the pros is want to mention settings. There are quite a few settings of which most are helpful, just about anything you would want to change you can. The only problem is that with so many settings it can be hard to find what you're looking for sometimes. So far this is one of my only monitors to not change settings ever after setup, I have had ASUS and ACER monitors before that both will occasionally change a setting if a certain game launches or if the hdmi/vda/dp gets unplugged.
Finally we have the pros.
1. OLED monitor at a PC desktop form factor. This thing looks great, it is great to watch movies and videos on, and colorful and cinematic games look amazing, I have never seen a non OLED come anywhere close it is not even the same ballgame. I have had TN VA and IPS displays before and IMO all three of those look far more similar to each other than to this.
2. Responsiveness and Refresh rate. 240hz is incredibly solid for modern gaming, not as bug of jump from 60 to 144 or even 120, but still noticeable. Due to the OLED tech the overall screen response time is insane, it isn't as simple as the 1ms, 0.5ms or 0.1ms that you see advertised on these monitor pages, if you look into it in depth, this monitor has a response time that is about 2x faster then the next best non OLED gaming monitor, and that monitor is even 360hz! What does this meant though? Blur essentially does not exist on this monitor, comparing to 144hz, 165, and 60hz, when setting this monitors refresh rate to match, it is significantly clearer and less blurry. At 240hz even taking a still image with a high fps camera it is hard to detect or extremely minimal, where my VA 165hz displays at least 5 clearly visible ghosted images at once just with my phone camera.
To summarize, this monitor I expected to be good but not worth the price tag, but after quite some use it has completely blown me away and I am definitely keeping it. The only monitor jump that has been as noticeable as jumping from non OLED to OLED is the jump from 60-144hz.
First, make sure you have a high quality cables if your going to use this for PS5/XBOX. I recommend "Cable Matters Active 8K @60Hz Fiber Optic HDMI Cable" and for PC I recommend the one that came with it or "Startech.com 5m VESA Certified DisplayPort 1.4 Cable" Both I bought on Amazon. Crappy cables can result in a bad experience (I learn that lesson long ago)
TLDR: Great Monitor, Had to return first one because 4 dead pixels, second monitor zero issues. Don't be afraid to return/exchange if panel issue due to Samsung hit or missing QA. Curve is not bad, if your use to an ultra wide. HDR looks great. Neo G7 is more realistic with 165hz 4k than Neo G8 240hz. LG 32GQ950 is flat but only has 32 local dimming zones and also IPS vs VA. (VA Panel better blacks)
I've bounce back between the Neo G7 and Neo G8. The only difference a different screen finish and high refresh rate. I've read the Neo G8 screen finish makes black look deep while other reviews say colors look a bit washed, and the high 240 hz can cause scanline issues. (This is my first Samsung monitor so I had to read a lot about the previous models and this scanline issue) So with those two negatives, and knowing 4k gaming require alot of horsepower to drive, I landed on the Neo G7 because 4k 165hz was more realistic to hit with a RTX 3090, and the refresh being at 165hz will lower chance of having scanline issues. (Research showed that on other Samsung monitors lowering the refresh rate fixed the scanline issues)
Received the monitor and perform the dead pixel test. Didn't see any, great! Used the monitor for 2 hours, (Playing PS5 Returnal, Got a game backlog leave me alone!) then perform a pixel test again. Notice I had 4 dead pixels not stuck pixels, 2 in the top left and 2 in top right. (Dead = No light at all) Called Amazon and request a replacement because at the time the monitor was on sale for $1000. Second Monitor, same test, but this was the weekend so I used the monitor for 12+ hours, for PC, PS5 and Switch everyday. PC games, with medium/high setting, I'll usually see 120-147 hz.
I saw a review talking about HDMI 2.1 not being on this monitor. It is however Samsung named it HDMI 2.0(Up Arrow) in the menu. Recently the HDMI Standard cause a rift with the HDMI name scheme so 2.1 can be label 2.0. Just look for how much bandwidth the HDMI port can handle to confirm 4k 120hz.
The Curve on this screen is not bad at all, it just comes a little bit more at you than an ultrawide.
Scanline, No issues/seen any scanlines at 165 hz on PC.
Windows HDR setting I place the SDR brightness at 40-45. It's bright enough for me and I'm in a slightly bright room. If you using a HDMI cable for your PC versus a Display port, in the NVIDIA control panel you can enable 12 bit color. I really didn't see too much difference but that's me. I played Back 4 Blood on PC for the HDR experience and there were ALOT of details in the environment I did not notice until i got this monitor. Samsung say this monitor can hit 2000 nits, but that's only in a special use case and Windows Display Setting shows the Monitor brightness is 1015 nits that is for my monitor, seen some review were theirs is 1050+ and that's for the Neo G7 AND Neo G8.
Going into my 3rd week with the monitor and no major issues at all. A few small issues i have with the monitor is the following:
- The Menu buttons (yes buttons not joystick) are stiff. You need to push the buttons with a good amount of force and the monitor will shake.
- Ultra wide and Low Input Mode require Adaptive Sync to be disable to use
- This Monitor has a Auto Input Source option (Off by default) that'll switch to a source that recently was turn on (Ex. PS5) which is great, but it does not switch BACK to PC input because it's not creating a new handshake.
Overall, this monitor is great and I do recommend it over the Neo G8 and the alienware. I know the alienware is OLED and will have better black level/colors, BUT i think it still too early for OLED for PC with all static icons. So burn in is still a risk factor. I don't want to throw words like "Colors POP" or "SUPER BRIGHT". The specs on the monitor already point you in that direction. The monitor checks all my box for 4K monitor. (Min 32", Proper HDR, 120hz Support for Console, 165hz for PC) I don't think I can go back to 1440p IPS panel. The only thing that's uncertain is the lifespan of the monitor, Samsung seems to have a rocky QA record on monitors, but I'm willing to give them a try. I also recommend holding off and buying this monitor when it's back on sell for $1000.
Top reviews from other countries
Solo hay un pero, cuando estoy viendo youtube no sé porque se me pone la pantalla negra con pixeles pero se quita muy rapido, en los video juegos perfecto, los corre perfectos sin problemas y para trabajar igual en photoshop, after effects, cinema 4d etc. va perfecto.
Yo si lo recomiendo, comprelo!
Yet, today, after six months, the monitor inexplicably developed a crack. I was in the midst of playing a game when I heard a crisp noise, and the screen fractured from top to bottom.
I promptly checked the Amazon warranty and learned that returns and replacements are only allowed within the first month. Then I reached out to Samsung customer service and offered a detailed explanation of the screen cracking process along with photographic evidence, they advised me to take the monitor to one of their authorized service centers for inspection and repair.
Following their instructions, I visited the service center. However, they conducted only a cursory examination and informed me that due to the screen crack, their only recommendation was to replace the entire curved screen (an apparently evident solution). Additionally, they advised me that Samsung might not honor the warranty. Despite the service center staff believing that the crack resulted from the monitor's inherent defect of the curve, Samsung would likely reject the claim, citing physical damage outside the scope of the warranty. The service center personnel recommended I contact Samsung again to inquire about the subsequent steps. If Samsung agreed to warranty coverage, they would need to dispatch the replacement part to the service center, as they lacked the same screen in stock.
Upon once more reaching out to Samsung customer service, they indeed confirmed that they wouldn't cover the warranty due to the physical damage. It is very angry and frustrating to have expended such an amount of money on a monitor and get such bad quality and service, Samsung's quality control has proven deeply unsatisfactory.
I checked more low-rate global reviews find out that there are many similar screen-cracking cases. It is shocking that a $1600 monitor could suffer spontaneous cracking. Even considering its curved nature, such an occurrence remains unacceptable.
People who are considering this monitor, DO NOT BUY THIS
Reviewed in Canada on August 22, 2023
Yet, today, after six months, the monitor inexplicably developed a crack. I was in the midst of playing a game when I heard a crisp noise, and the screen fractured from top to bottom.
I promptly checked the Amazon warranty and learned that returns and replacements are only allowed within the first month. Then I reached out to Samsung customer service and offered a detailed explanation of the screen cracking process along with photographic evidence, they advised me to take the monitor to one of their authorized service centers for inspection and repair.
Following their instructions, I visited the service center. However, they conducted only a cursory examination and informed me that due to the screen crack, their only recommendation was to replace the entire curved screen (an apparently evident solution). Additionally, they advised me that Samsung might not honor the warranty. Despite the service center staff believing that the crack resulted from the monitor's inherent defect of the curve, Samsung would likely reject the claim, citing physical damage outside the scope of the warranty. The service center personnel recommended I contact Samsung again to inquire about the subsequent steps. If Samsung agreed to warranty coverage, they would need to dispatch the replacement part to the service center, as they lacked the same screen in stock.
Upon once more reaching out to Samsung customer service, they indeed confirmed that they wouldn't cover the warranty due to the physical damage. It is very angry and frustrating to have expended such an amount of money on a monitor and get such bad quality and service, Samsung's quality control has proven deeply unsatisfactory.
I checked more low-rate global reviews find out that there are many similar screen-cracking cases. It is shocking that a $1600 monitor could suffer spontaneous cracking. Even considering its curved nature, such an occurrence remains unacceptable.
People who are considering this monitor, DO NOT BUY THIS