The inclusive roaming until 2025 is available to all pay monthly customers in and out of contract.

We regularly review our offers to make sure we’re offering our customers the best value. With this in mind, we have made a decision not to introduce EU roaming fees until 2025 to make sure customers travelling abroad can continue to benefit from our EU roaming offer. 

We know how important it is for our customers to be able to plan ahead which is why we communicated the change to customers as soon as we could. 

We're currently working on ways to give our customers simple and great-value connectivity when travelling within the EU from 2025. We'll share more details in due course.

We’ll make sure impacted customers have at least 30 days’ notice before we implement any changes. 

Pay monthly customers who joined us after 16^th June 2022 will be subject to roaming charges from 2025.

Pay monthly customers (in and out of contract) who joined or upgraded before 16^th June 2022 won’t be affected by any future roaming updates and will continue to use their UK data allowance at no extra cost in 48 Home From Home destinations in the EU and beyond until they choose to upgrade or change their contract.

There are no changes for our pay as you go customers. They will continue to enjoy Home From Home roaming at no extra cost.

We’ll be in touch with all impacted customers at least 30 days ahead of any roaming changes coming into effect, but no changes are planned for 2024.

We're currently working on ways to give our customers simple and great-value connectivity when travelling within the EU from 2025. We'll share more details in due course.

Customers who signed with Tesco Mobile on or after 16th June 2022 (or who will sign with Tesco Mobile in the future) have agreed that standard roaming charges will apply in Home From Home and other international destinations. The extension of our inclusive roaming offer for the remainder of 2023 and 2024 is a goodwill offering to our pay monthly customers. As such, there’s no change to existing contract prices, so customers won’t be able to cancel without incurring early cancellation penalties.

We're currently working on ways to give our customers simple and great-value connectivity when travelling within the EU from 2025. We'll share more details as soon as we can.

Customers who signed with Tesco Mobile on or after 16th June 2022 (or who will sign with Tesco Mobile in the future) have agreed that standard roaming charges will apply in Home From Home and other international destinations. The extension of our inclusive roaming offer until 2025 is a goodwill offering to our pay monthly customers. The offer was extended to ensure those travelling abroad can continue to access our free Home From Home roaming offer in 48 countries in Europe and beyond. Our ambition is to provide customers with simple and great-value conectivity when travelling abroad and this will be at the forefront of any roaming charges implemented.

There’s no cap/usage limit.
If people want to limit their usage to avoid any unexpected charges, customers have the option to set a safety buffer – this can be set to £0 if they wish. Customers can manage this themselves through their account. It’s also possible to limit additional charges by switching roaming off before landing at their destination.

Customers travelling within the Republic of Ireland will continue to be able to use their UK mins, texts and data (included in their allowance). Standard out of bundle roaming rates apply. See tescomobile.com/roaming for full details.

Yes, it will. We can confirm customers travelling within the Republic of Ireland will continue to be able to use their UK mins, texts and data (included in their allowance). Standard out of bundle roaming rates apply.

This is just an example, as dates have not been confirmed: They will get roaming included as part of their UK mins, texts and data from 1 – 3 January 2025. On and after 4 January, the customer would be charged for roaming in line with the new charges.

All impacted customers will be contacted at least 30 days ahead of any changes taking effect.

Pay monthly customers will continue to receive Home From Home roaming until 2025. As the super-helpful network, we’re committed to providing our customers with great value, in a way that only Supermarket Mobile can. In addition to this, we offer: 

• Frozen prices for the length of a customer’s contract through Clubcard Prices. We’re proud to be one of the only networks to offer frozen prices. 
• The opportunity to collect Clubcard points (1 Clubcard point for every £1 spent on a Tesco Mobile bill). Plus all the other brilliant benefits a Tesco Clubcard provides, including exclusive savings on products, money off grocery and fuel bills, and vouchers to use with over 100 Reward Partners.
• Industry-leading customer care – we’ve been named the 2023 Uswitch Best Network for Customer Service, Best Pay Monthly Network and Best Pay Monthly Value for Money. And our colleagues aren’t on commission, so our customers will always get the right deal for them.

Times are challenging for everyone right now, and at Tesco Mobile, we’re committed to offering our customers great value. That’s why we’re extending our free Home From Home roaming offer until 2025 and freezing prices for the length of a customer’s contract through Clubcard Prices. We’re proud to be one of the only networks to offer frozen prices and inclusive roaming.

Customers also have the opportunity to collect Clubcard points (1 Clubcard point for every £1 spent on a Tesco Mobile bill). Plus, there are all the other brilliant benefits a Tesco Clubcard provides, including exclusive savings on products, money off grocery and fuel bills, and vouchers to use with over 100 Reward Partners.

We don’t just offer great value but also industry-leading customer care – we’ve recently been named the 2023 Uswitch Best Network for Customer Service, Best Pay Monthly Network and Best Pay Monthly Value for Money. And our colleagues aren’t on commission, so our customers will always get the right deal for them.

We’re committed to offering our customers great value and we’re currently reviewing our future roaming package, which will give customers simple and great-value connectivity while travelling.

We will confirm dates in due course and all affected customers will receive at least 30 days’ notice of proposed charges.

VMO2 is a separate business to Tesco Mobile, with separate customer offerings. Please speak to them directly for information on their roaming charges. 

Nothing is changing for roaming pricing outside of our 48 Home From Home destinations. Further details on rest of world roaming charges can be found here: Roaming Charges with Tesco Mobile.